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Customer Support

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Shipping & Delivery

On-Time Shipping
We pride ourselves on state-of-the-art warehouse technology to guarantee most of the items you need are available for shipment immediately. Items from our stock often ship within 24 hours after your order is received. Read about our Shipping policy.

How do I estimate shipping charges?
You can check cost of shipping with our European distributor / dealer by visiting their web-site www.bpkeurope.eu or calling them at +49 152 5566 2676 or emailing to sales@quickjack.de.

Orders for accessories or service parts are subject to a per piece freight charge based on package weight and destination zone.

We will designate shipping carriers based on region and/or best service defined by our shipping department. In the event a preferred carrier is requested, you may be responsible for paying an additional freight charges at the time of order.

Review QuickJack's Shipping Policy

Privacy & Security

The QuickJack Website is based in the United States, and our data indicates that most of our users are U.S. residents. Therefore, it is only logical that this Privacy Policy is founded primarily in U.S. law. Visitors from other nations should not assume that our Policy conforms to the requirements of their individual nation and should review this Privacy Policy carefully in order to learn what information is collected and how it is used. Personally Identifiable Information that can be used to contact and / or identify you personally is deemed Personally Identifiable Information. It is up to the user to carefully guard their personally identifiable information which may include full name, street address, e-mail address, photographs, credit card numbers, phone numbers, age, race, gender, country, state, city, social security number or state I.D., driver’s license, license plate or vehicle identification number, school or workplace, PIN numbers, fingerprints, handwriting, signature or miscellaneous digital verification.

Review QuickJack's Privacy Policy

Returns & Replacements

All QuickJack shipments are subject to our standard return policies and associated restocking charges. The customer must retain original cartons and contact our Customer Service Department within 10 days from the date of the invoice before any product is returned to the manufacturer. Special or custom order products of any kind cannot be returned for credit or refund.

It is the customer’s responsibility to check cartons for signs of damage, shortage, or abuse. The customer should open the cartons and check the contents and note any shortages or damages to the freight bill at the time of delivery. It is the customer’s right to refuse any shipment that shows obvious signs of damage or shortage at the time of delivery. If damage is discovered after the delivery driver has left, retain damaged packaging materials and contact our distributor / dealer customer service department at +49 152 5566 2676 or email us at sales@quickjack.de.

Ordering

Domestic Ordering
Order online or call us now at +49 152 5566 2676 to place your order or ask any questions you have. We are ready to answer your phone call and assist you with anything you need. Don't hesitate to give us a call. From placing your order and arranging shipment and delivery, we'll take care of everything for you to make your purchase painless and trouble-free. Our fully staffed order desk is open to serve you Monday through Friday, 8.00 - 17.00. Our phone message center and fax order line is conveniently open 24 hours a day. If you wish to make a purchase or require further information, please call us toll free at +49 152 5566 2676. You will be assisted by courteous sales professionals whose only goal is to provide you with complete customer satisfaction.

We realize that you probably don't have a lot of time in your busy day, so we're here to help out wherever we can to make your purchase much easier and less hassle for you. Sit back and we'll take care of everything--it's what we do. We'll take the time and explain everything to you when you call to place your order. We hope to hear from you soon.

Payment, Pricing & Promotions

We accept the following methods of payment:
QuickJack accepts Visa®, MasterCard® and PayPal. (Money orders and personal checks are not accepted.)

Currency
All prices presented throughout our online store are in Euros (EUR).

International Orders
QuickJack cannot lower the value of a package or mark the package as a gift. Any import fees applied to the package are the responsibility of the buyer. Please note that your international order may be subject to certain import customs, duties and taxes imposed by your country upon delivery. These charges are NOT included in the prices and shipping costs listed on quickjack.de. As the importer of record, you must comply with your local laws and regulations and pay all applicable duties, taxes and fees. Accordingly, we recommend that you contact your local customs office for an estimate of any applicable taxes and duties you may be charged upon delivery and for further information.

All transactions are completed in Euros (EUR). Some financial institutions may charge additional exchange fees when processing international payments.

Special Promotions
Occasionally, QuickJack offers special promotions which can be redeemed using a promo or coupon code. If you have an official promo or coupon code from QuickJack, please enter the code towards the bottom of the checkout page in the Discounts Code Field.

Viewing Orders
To view the status of any order or to view open, past or pending Orders, please visit the My Account section at the top of this website. If you have an account with us, log in using your email address. By accessing your account within our online store, you'll be able to view and track your orders in your account.

Updating Account Information
To change your account information, click on "my account" at the bottom page of this website. Once you enter your login information you will be brought to your account page, which has a sidebar menu to the left of the screen under the heading "Account Information".